FDFA Helpline has answered 250,000 enquiries from Swiss citizens since 2011


What is the current security situation in Tunisia? How can I apply for a new Swiss passport? My identity card was stolen in Barcelona - what do I have to do to be able to board a flight home? My son has been involved in a traffic accident in Thailand - what can be done to help him? The FDFA Helpline answers these and many other enquiries around the clock by telephone and email. The 250,000th enquiry was received in the night of 23 to 24 February 2017.