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Consulate General of Switzerland in New York

Head of Information and Communication Technology and Infrastructure (100%)

The Permanent Mission of Switzerland to the UN and the Consulate General of Switzerland in New York are looking for a

Head of Information and Communication Technology and Infrastructure (100%)

Start date: 1 May 2021

The Permanent Mission of Switzerland to the UN in New York promotes Switzerland’s interests at the UN Headquarters, in line with the country’s foreign policy goals. Under the political direction of the Swiss government, the Mission participates in the work of the UN’s principal organs (General Assembly, Security Council and Economic and Social Council). Furthermore, Switzerland is a candidate for a seat on the Security Council in 2023 and 2024.

The Consulate General of Switzerland in New York covers all matters concerning consular relations and represents Swiss interests in the areas of political, economic, financial and legal affairs, as well as science, education and culture.

Job Description

You will be responsible for the good functioning and support of the ICT- infrastructure of the Permanent Mission to the U.N., the Consulate General of Switzerland and the Swiss Business Hub, as well as the residence of the Permanent Representative of Switzerland to the UN and the Consul General. You will provide user support to the consular, diplomatic and administrative staff (schooling, installation, 1^st level support) totaling around 90 people and to several visiting delegations.

Responsibilities

• Setting up and supporting of workstations, iPads, iPhones and office machines, e.g. printers, fax, phone etc.
• Managing of user accounts and distributing access rights, assuming the tasks of registration identification officer (RIO)
• Providing support,  installation and updates of applications, including consular applications for the Swiss government (visa/passports)
• Supporting delegations & VIP delegations during their visits at the Permanent Mission or at the General Consulate (meetings, workstations, printers, WIFI connections, mobile phones)
• Technical support of the telephone system IVR, managing access rights and regular updates of all phone numbers and directories
• Technical assistance and administration before and during conferences, including high level diplomatic meetings at or with the U.N.  and for consular and mission staff (Skype, Webex, Zoom, Microsoft-Teams, Interprefy, video- or telephone conferences)
• Support with all Microsoft Office applications including MS Outlook 
• Regular training of staff on security awareness and software issues

Qualifications

• Preferable: Bachelor in computer science
• Excellent communications skills in English (working language). Knowledge of German, French or Italian is a plus
• 4-5 years of professional experience in the field
• Excellent, customer oriented work ethics 
• Flair for organization
• Intercultural awareness, corporate identity, integrity and loyalty

What We Offer

• Inviting work atmosphere with a motivated and friendly team, in a multilingual and diverse setting
• Inspiring work environment at one of the largest Swiss foreign representations 
• Bright office space, conveniently located in midtown Manhattan
• Competitive salary and benefits package
• 401k plan with matching employer contribution
• 4 weeks paid vacation, with observance of American and some Swiss holidays

If interested, please send your resume, a letter of interest and salary expectations in PDF format to newyork.job@eda.admin.ch. Please write in the subject line “Head of Information and Communication Technology and Infrastructure” to ensure timely processing of your application.

Deadline for application: as soon as possible but latest on April 15^th 2021

We will not review incomplete applications or those that do not adhere to the requirements above.

Please note that only digital applications will be accepted. Those not considered for an interview will be destroyed at the end of the selection process.