Call centres have been launched in Chui and Naryn oblast. Within a week five other call centres will be opened in the other regions to operate throughout the country.

The main goal of the call centers is to reduce hospitalization related to COVID-19 by providing timely and qualified medical consultations to the population. Providing the population with accurate and comprehensive information about the coronavirus and symptom-based remote counselling are essential to reduce the number of visits to health facilities.

When receiving calls from people complaining about symptoms similar to coronavirus, the operators will make a rapid clinical assessment of the patient's condition according to the algorithm and transfer the information to the mobile teams. The mobile teams will then assess the epidemiological situation on site, perform COVID-19 test and hospitalize patients if necessary.

This work is carried out within the Swiss project "Medical Education Reform in the Kyrgyz Republic", which is aimed to ensure quality medical care to the Kyrgyz population provided by well-trained medical personnel. The Government of Switzerland has been financing the heath project since 2013.  

This humanitarian aid was transferred as part of the project “Emergency support to the livestock sector in Naryn and At-Bashy districts of Naryn oblast” supported by the Government of Switzerland and the Aga Khan Foundation in the Kyrgyz Republic.

The project in cooperation with local authorities provides support to more than 300 vulnerable farmer households of Naryn and At-Bashy districts of Naryn oblast. The farmers received 40 tons of barley seeds, 8 tons of sainfoin seeds and 10 tons of the ammophos fertilizer to grow fodder crops on 260 hectares and to support self-sustainability of farmers during the crisis period.

Since livestock is a key source of income in Naryn region, veterinarians of these areas have also been provided with personal protective equipment to allow safe working conditions. The equipment included 100 pieces of medical respiratory masks, 700 pairs of gloves and 100 pieces of protective goggles. This assistance was delivered through the Veterinary and Phytosanitary Safety Directorate of At-Bashy and Naryn districts.

The COVID-19 pandemic has negatively affected the socio-economic situation of farmers and the key response was to provide timely support during sowing season. These measures will allow people in vulnerable situation to continue working, safe vaccination of their livestock and support food security situation in the region.

During the delivery of humanitarian aid all sanitary precautionary measures were ensured.