Call centres have been launched in Chui and Naryn oblast. Within a week five other call centres will be opened in the other regions to operate throughout the country.

The main goal of the call centers is to reduce hospitalization related to COVID-19 by providing timely and qualified medical consultations to the population. Providing the population with accurate and comprehensive information about the coronavirus and symptom-based remote counselling are essential to reduce the number of visits to health facilities.

When receiving calls from people complaining about symptoms similar to coronavirus, the operators will make a rapid clinical assessment of the patient's condition according to the algorithm and transfer the information to the mobile teams. The mobile teams will then assess the epidemiological situation on site, perform COVID-19 test and hospitalize patients if necessary.

This work is carried out within the Swiss project "Medical Education Reform in the Kyrgyz Republic", which is aimed to ensure quality medical care to the Kyrgyz population provided by well-trained medical personnel. The Government of Switzerland has been financing the heath project since 2013.  

The allocated funds were used to provide basic food and hygiene products for the vulnerable groups of population in partner municipalities, including people who have lost their source of income as a result of the COVID-19 pandemic.

“Unfortunately, the COVID-19 coronavirus pandemic has put thousands of people at risk, especially vulnerable groups, large families, and those left without income sources. That is why the help from the Public Service Improvement project is very timely and necessary,” said Akmoldoev Baktybek, Head of the Oktyabr municipality of the Aksuu district.

The representatives of local self-governments, together with district departments for social protection, prepared the lists of families who are the most in need of assistance and a list of necessary essential products. In order to ensure a safe distribution, the local governments are cooperating with local health committees and other organizations

“We are a large family with five children. Because of the coronavirus, my husband does not have a job right now, and therefore we were in urgent need for food. We express our deep gratitude on behalf of our family to our Ayil-Okmotu, the Swiss Government and Swiss project for the provided support,” said Nurzat Tologonova, a resident of Maman village of Aksuu district.

Municipalities engaged at the frontlines continue to provide support to the population and are making significant efforts to prevent further spreading of COVID-19 coronavirus.

The Public Service Improvement project is funded by the Government of Switzerland through the Swiss Agency for Development and Cooperation (SDC) and implemented by Helvetas Kyrgyzstan and Development Policy Institute.

The Public Service Improvement project improves living conditions of people in rural areas through improved quality of and access to public services provided by municipalities.