The event was organized in the framework of the Public Service Improvement Project financed by the Government of Switzerland through the Swiss Agency for Development and Cooperation (SDC) and implemented by a consortium of organizations composed of Helvetas Swiss Intercooperation and the Development Policy Institute.

The Service Improvement Action Plan aims to identify in a participatory manner priority public and municipal services as well as to plan and improve the organization and provision of these services. The Service Improvement Action Plan of the Ak-Chiy Aiyl Aimak focused on the repair and rehabilitation of water infrastructure and also on the organization and sustainability of the service provided to more than 1000 people.

During public hearings broadly attended by the population, a new tariff for drinking water was discussed and thereafter approved by the local council. The municipality also introduced new mechanisms for effective management of drinking water services, such as municipal-private sector partnership and allocation of subsidies for vulnerable groups of the population who cannot afford paying for the service.

“The service of drinking water supply in Ak-Chiy municipality was looked at in a systemic manner, from the rehabilitation of the water system, to the enhancement of the management capacities of the self-government, the establishment of a tariff system that would allow sustainable and affordable provision of quality services as well as the maintenance of the system, and the creation of a subsidy mechanism ensuring that all citizens will have access to water,” – said Véronique Hulmann, Ambassador of Switzerland to the Kyrgyz Republic.

"After having applied a methodology elaborated by the project, we calculated the most optimal tariff for all. Despite the fact that after the calculation, the tariff has doubled, the population reacted to this with understanding, because everyone knew that earlier the tariff was adopted without justifications and calculations," - said Elmira Sultanbayeva, Chairwoman of the Ayil Kenesh.

In total, the Swiss financed Public Service Improvement Project supports the implementation of 36 Service Improvement Action Plans of rural municipalities for a total of 92 million soms, including 30% contributions from the municipalities. The priority services that will be supported by the project are sustainable access to safe drinking water, rehabilitation and accessibility of preschools and schools, improvement of communal and housing services in municipalities, etc.

Switzerland is financing the Public Service Improvement project, which supported the implementation of a 35 Service Improvement Action Plans for a total of 91 million soms, including municipal contributions amounting to almost 28 million soms. The project aims to improve the efficient and quality of public services at local level.

The Swiss grant for the four municipalities mentioned above amounts 18 million soms, while the contribution of the municipalities amounts 4 million. Switzerland joins forces with the municipalities to finance priority projects identified through a participatory process involving all citizens and selected through a competitive process involving more than 40 municipalities. Service Improvement Action Plans describing how the project was selected, how maintenance and sustainability will be ensured, who the beneficiaries would be and how implementation will be monitored were submitted by the municipalities to a selection committee.

In Chon-Bagysh village of Sakaldy municipality, the drinking water system was rehabilitated and upgraded, enabling 450 households to be connected to the water system. In order to finance operational costs and maintenance, a fair tariff for drinking water was introduced after being discussed and approved by the citizens. In the Lenin municipality of Suzak rayon, a recreational park was rehabilitated and equipped with benches, LED lights and a playground for children. In Masy municipality, the kindergarten "Altyn-Beshik" was rehabilitated and equipped, allowing 181 children to benefit for pre-school education; 16 new staff was recruited and their salary will be financed by the municipality.

In Bostery municipality, classes adapted for childre with special needs were opened for the first time in the Issyk-Kul region. To ensure sustainability of the service, these classes were opened within the “Mamytov” school-gymnasium. By studying in such classes, children with special needs will benefit from quality education and communication with their peers. In Kumbel municipality, over 800 residents of a new suburban settlement could access safe drinking water thanks to the installation of a new drinking water supply system. To ensure the sustainability of the drinking water service provision, the municipality introduced innovative management decisions, including outsourcing and calculation of adequate tariff levels.

“It is crucial to keep in mind that improving service provision is an ongoing process. It is not only about procurement of new equipment or renovation of buildings. It is mainly about efficient, transparent and participatory management of local resources by local self-governments in order to ensure delivery of most needed and quality services to the population. The aim of the Swiss grant, which was complemented with local contribution, was to respond to immediate needs while developing mechanisms that enhance relations between citizens and local governments, enhance accountability of the local authorities and ensure sustainability of the infrastructures financed by the project", - said Véronique Hulmann, Ambassador of Switzerland to the Kyrgyz Republic, during her trip in the Jalal-Abad region.